NMESOMA FAITH EZIMUO

Guest Service Agent | Administrative Professional

Lagos State, NG.

About

Highly motivated and customer-centric professional with proven expertise in delivering exceptional guest experiences and streamlining administrative operations. Adept at leveraging strong interpersonal and problem-solving skills to manage complex responsibilities, resolve issues, and ensure high levels of client satisfaction. Eager to apply a proactive approach and a strong work ethic to contribute to dynamic teams in customer service or administrative support roles.

Work

Metro Apartments

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Guest Service Agent

Lagos, Lagos, Nigeria

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Summary

Managed comprehensive guest services and administrative operations for a dynamic hospitality environment, ensuring seamless experiences and high satisfaction.

Highlights

Implemented a streamlined check-in and check-out system, significantly reducing guest wait times and enhancing overall operational efficiency.

Coordinated cross-functional efforts with various departments to meticulously plan and execute seamless guest experiences, maintaining high service standards.

Managed diverse administrative responsibilities, including maintenance issue resolution, incident reporting, and room transfers, ensuring guest welfare and operational flow.

Handled confidential guest information and performed conflict resolution with diplomacy, consistently receiving outstanding guest feedback ratings.

Volunteer

Volunteer

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Vision Africa Radio (104.1 FM)

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Provided remote support to radio operations, contributing to community engagement and administrative tasks.

Highlights

Supported general administrative duties and communication efforts for radio programming.

Assisted with virtual events and outreach initiatives, utilizing Zoom for remote collaboration.

Education

Michael Okpara University of Agriculture

Abia, Abia, Nigeria
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BA Soil Science and Land Resource Management

Awards

Best Female Graduating Student

Indorama Fertilizer Undergraduate Scholarship for Reward of Academic Excellence

Awarded for exceptional academic performance and excellence as the best female graduating student.

Certificates

Virtual Assistant

ALX Africa

AI Augmented Professional Development Skills in the Digital Age

ALX Africa

Skills

Office Productivity & Collaboration

Google Workspace, Ms Office, Slack, Zoom, Email Management.

Data Management & Analysis

Data Entry, Data Analysis.

Project & Time Management

Project Management, Time Management.

Customer Service & Relations

Customer Service, Client Relations, Conflict Resolution, Guest Relations.

Interpersonal & Adaptability

Teamwork, Communication, Adaptability, Relationship Building.

Administrative Support

Administrative Responsibilities, Incident Reporting, Confidential Information Handling.